Frequently asked questions
How fresh is “fresh”?
We deliver within 48 hours of harvest. Most supermarket “fresh” produce is 5–10 days old by the time you buy it.
Can I change my box after ordering?
Yes — log into your account before the cut-off time (Monday 7 PM for Tuesday delivery). Swap any item, add extras, or pause a week.
What if I don’t like something in my box?
Every box includes a “swap list” — before cut-off, you can substitute up to 3 items. If something arrives damaged, we refund or replace it instantly via app.
Do you use plastic?
Minimally. We use compostable cellulose bags for loose greens. Eggs come in recycled pulp cartons. You can return our cooler bags to the driver.
How does your batch-delivery model work?
We combine neighbourhood orders into consolidated batch routes — that’s how we eliminate retail markups and keep delivery affordable. Pre-orders close at 7 PM the night before, giving our farmers exact demand forecasts so every item has a home.
What are your farmer payment terms?
We guarantee payment within 48 hours of harvest — radically faster than the 30–90 day terms typical in grocery supply chains. This gives small-scale farmers predictable cash flow to reinvest in their land.
I’m a farmer. How do I join?
We work with small-scale certified organic or biodynamic farms within 70km of Centurion. Email farms@farm2fridge.co.za with your location, crops, and certification.
What’s your carbon footprint?
Our batch model + bicycle last-mile reduces CO₂ per order by ~74% compared to standard grocery delivery (independently calculated). We offset remaining emissions via local tree planting.
Can I buy as a gift?
Yes — gift subscriptions available for 1, 3 or 6 months. Send an e-voucher with a personalised note.
What are Programs & roadmap pages?
They explain pilots we are shaping — adoption beds, Surprise Me pricing, spaza pickups, loyalty mechanics, and more. Use “Programs” in the site footer or main menu to browse chapters.
What essential features are planned for customers and farmers?
Open Programs & roadmap and choose “Platform essentials — customers & farmers” (/programs/platform-essentials). It lists planned essentials: cut-offs and delivery windows, substitutions, order tracking, receipts and issues, farm transparency, harvest caps, packing views, payouts, shared messaging, notifications, and analytics.
Where can I read more roadmap ideas — referrals, addresses, corporate stipends, compost?
See Programs → “Quick wins & beyond” (/programs/quick-wins-and-beyond) for multi-address books, skip weeks, referral tracking, amendment countdowns, driver gate notes, QC photos, delivery ratings, farmer picker MVP, CSV availability uploads, stipends, add-on subscription rhythms, compost loops, and open farm days.
How do Leaf Points work?
We award points for real habits like completed deliveries (demo: +10 when you advance an order to Delivered). Redemptions for delivery vouchers or add-ons will unlock as rules firm up — see Loyalty on your dashboard.